Privacy Policy

The short version

ClassEve collects the minimum needed to run your account and the products you use. We do not sell your data, run ads, or use third-party advertising trackers.

Questions or requests: email security@classeve.com.

Who is responsible

ClassEve is the controller for the account and product data described on this page. Contact for anything about your data: security@classeve.com.

Web purchases are processed by Paddle.com Market Ltd as Merchant of Record; Paddle is the controller for the payment details it collects at checkout, under its own privacy policy.

What we collect

Account basics: your email address and sign-in details, so you can log in and keep your entitlement.

Product basics: paired-device identifiers, app version, and entitlement status, so licensed features work on your devices.

Support messages: anything you send us, plus the address needed to reply.

Help assistant chats: conversations with Mira, the assistant on this website, are recorded so we can handle tickets and improve support, and the message text is sent to our AI infrastructure provider to generate replies. If you are signed in, your email and subscription status may be used to answer your account questions. Don't put passwords or payment numbers in the chat. Chats are kept for up to 180 days and are deleted when you delete your account.

How you found us: when you create an account we record your country (two letters, from our network provider — never your city and never your IP address on your profile), the website that linked you to us, any campaign tag in our own links, and which page you arrived on. It is recorded once, at signup, and never overwritten. We use it to understand which of our work reaches people; it is not shared, sold, or used for advertising, and there is no third-party tracking script anywhere on this site.

Referrals: if a partner's link or code brought you here, we record which partner, so we can pay them. The code reaches us from the link you opened, and it is held in your browser for that visit only — no cookie and nothing kept after you close the tab. We show the partner counts and amounts, never your name, email or anything else about you. You can see and remove the referral on your account page until your first payment.

Voice and transcripts

Lven Instant runs speech recognition on your own device. Your microphone audio is not sent to ClassEve for transcription.

Lven Cloud sends the audio you submit for processing and returns the transcript; ClassEve does not keep that audio or transcript afterward.

When a Lven app crashes, it sends us a report: the app and system versions, the processor type, a random install ID and the technical stack trace. Never audio, transcripts or account details. On Android, the app's settings turn this off.

earslate uses a translation provider that you choose and connect with your own key. Your session audio goes directly to that provider, not to ClassEve.

We do not use your voice or transcripts for advertising or to train models.

REX

REX runs on your PC and signs in with your ClassEve account. It works through the AI model provider you connect with your own key: your prompts and the work REX does go to that provider, under its terms, not to ClassEve. The key stays on your PC.

Unless you turn it off in REX's settings, a crash or error sends us a report: your PC's system build, architecture, memory and language, the REX build and its install folder, the error with its stack or crash dump, and REX's own recent log lines. Never your chats, prompts, files, keys or account. A problem you report yourself also carries your words and any screenshot you attach.

Why we process it, and who receives it

Account, device and entitlement data is processed to perform the contract with you — signing you in, keeping your license valid, and delivering updates. Security logging and abuse prevention rest on our legitimate interest in running a safe service. Page-view counting, referral tracking and the assistant's memory of chats you had while signed out are optional: reject them in the consent banner and they stop.

Recipients are limited to the providers that run the service: authentication and database hosting, edge hosting and delivery, the speech-recognition infrastructure used by Lven Cloud, the AI infrastructure behind the website assistant, and Paddle for payments. Each receives only what its function needs, and none of them receives your data for advertising. Some of these providers process data outside the EEA under standard contractual clauses.

Account data is kept while your account exists and deleted when you delete it. Help-assistant chats are kept for up to 180 days. Lven Cloud audio and transcripts are not retained after the request is served.

When you delete your account, what is left is: your consent records and any partner commission already earned, kept without your identity as a record of what happened; encrypted backups, which expire within 35 days; and the billing records Paddle keeps as the seller, under its own policy.

Cookies and local storage

This site stores what it needs to work: your sign-in session, your consent choice, and your theme preference. Unless you reject them, it also keeps in your browser the partner code of a link you followed and how you first arrived, for that visit only, and a claim to chats you had with the assistant while signed out, so they can join your account when you sign in.

There are no analytics cookies and no third-party tracking scripts; page views and download clicks are counted on our own infrastructure without cookies or stored IP addresses, and not at all if you reject the banner. While you are signed in, those counts are attributed to your own account, so we can see which of our customers read which page; the sign-in token that makes this possible is exchanged for your account ID on our server and is not stored.

The consent banner records your choice so it is not asked again. Change or withdraw it any time from Cookie choices at the foot of every page, or by clearing site data in your browser.

Your choices

You can clear local app history and browser storage at any time from the app and your browser.

You can delete your account, and everything attached to it, from your dashboard at any time.

To get a copy of the data held about you, email security@classeve.com from your account address and we will send it to you.

If you are in the EU, EEA, or UK you also have the rights to correct, restrict, port, and object to the processing of your data, and to withdraw a consent you have given. Write to security@classeve.com. You can complain to the supervisory authority where you live.

ClassEve accounts are for adults: you must be 18 or older to create one, and signup asks you to confirm it. We do not knowingly process children's data; if an account was created by someone under 18, tell us and we will delete it.